My wife and I would like to thank you and 101 Mobility for your excellent service and product at a very competitive price. We are both very happy with the end result. Please extend my thanks as well to the two fine young men who performed the installation today.
I was visiting family in the Orland Park area and I rented a mobility Scooter from 101 Mobility in the area. I could not recommend the staff and service provided enough. I will give a very special mention to Laurie Coveny in the office who went above and beyond the call of duty to accommodate me. I will be back.
The process took longer than it should have, through no fault of Mobility 101. They were patient with me, my condo association and the local municipality and eventually did a quick, clean and professional installation. Thanks especially to Rick and Laurie.
Rick and Laurie were incredible helping me to find the appropriate lift for my vehicle and chair. They even had me bring in both to measure before ordering. It turned out that although the Joey lift would fit in my Durango, my current chair did not fold enough to do so. Laurie tried hard to find a better solution. But I ended up getting a different travel chair. I now have so much more independence since I can simply drive up on the lift, and the chair gets picked up and brought into the back of the car.
Quality of product and knowledge of representatives from Laurie, person on phone and assisting on sale of lift to Rick who came out explained, showed product and measured to the installer who was great.
I compared three companies before selecting 101 Mobility. I determined that this company had the best pricing plan, especially the "rent-to-own" option. The technician who installed the product was efficient, courteous, professional and helpful. The entire process took just under 2 hours.
We are very pleased with the product thus far. My only "complaint" is related to the person who answers the phone and sets up the orders. She tries to be overly enthusiastic, resulting in an extremely loud, annoying voice. She talks over the customer, and DOES NOT LISTEN, instead trying to anticipate what the customer is going to say. These characteristics caused some frustrating phone calls that took longer than they should, as well as the fact that the technician had our street name completely wrong, most likely because she did not listen to what I told her.
In general, the rating is a 9. It would be a 10 if the office customer service was better.
101Mobility was AWESOME! Your service was quick, efficient and wonderful. I called 101 Mobility and the very next day Rick was out to give me an estimate for a chairlift. Rick took so much time with us. He answered all our questions and spent a great deal of time explaining every detail of the chairlift. On the day of installation, Jason and Joe put the chairlift in, explained how to operate it and answered all questions we had. I would highly recommend 101Mobility to anyone. I give them A++. The entire process took one week. We could not have asked for a better experience. Thank you!!
I liked many things about 101Mobility. I like that you actually answered my calls, you came out quickly to give an estimate, installation was done when I needed it done, you looked for ways to save us money, your installer was polite, quick and efficient. You made what was a difficult transition for my father as smooth and as painless as possible!
The most important thing about 101 Mobility is that you fixed my stairlift! I also appreciate the fact you're in the neighborhood. I belong to a large group of people with Multiple Sclerosis. I will be sure to share your name and number with them.
My wife and I found ourselves in need of acquiring a stair lift for an elderly family member. Not knowing a thing about stair lifts we were referred to 101 Mobility. The owner, Rick came out to give me an estimate and go over my options. He was very professional and understanding of our situation. We ended up purchasing two Bruno stair lifts. 101 Mobility was able to install them quickly. The installer, Jason came to the house exactly when promised. Jason explained everything he needed to do. His work was neat and professional. Upon completing the installation, Jason explained how the lifts operate and their safety features. I would recommend 101 Mobility to others.
Thank you for being so prompt with the service and installation.
The staff and personnel were very friendly on the telephone.
Rick Kasper was very professional and very caring person.
He was very willing to service my request that I requested for my beloved mother.
Thank you and I would highly recommend this company in the future.
we had our bruno stairlifts for about a week. it is used many times aday.we fell safe and secure useing them. the instalation was professional and neat.we were very pleased. dealing with rick laurie and jason was a good experience. there a # 10.
The stair lift appliance( Manufactured by Bruno) we had installed is well engineered and is just perfect for our needs.
The salesman and the person who actually installed the equipment could not have been nicer.
Rick was really professional and really took the time to help a person in need. He's aces in my book. I would recommend you guys in a heartbeat. I hope the rest of your staff is as professional and have the heart that Ricky has. Thanks Rick & 101 Mobility.
The team was responsive to our questions and concerns. My dad is picky about his home, how it looks and the quality of construction/projects. He was so happy with his stair lift that he called the next day to offer his compliments. Thanks!
Excellent ability to match the needs of my elderly mother in a very cost effective manner. Friendly and prompt responses were given with care and understanding and provided a service where the customer's needs were met well beyond expectations.
It was a privilege to be a customer and many thanks for the great experience in dealing with your company.